The launch of Quarks’s interactive AI for service desk brings hyper-personalized interactive IT support experience closer to reality.
Cebu Airlines entrusts Quarks with Digital Workplace transformation
Quarks and Cebu have collaborated to transform the digital workplace experience for its employees worldwide. Cebu embarked on the workplace transformation initiative with Quarks in 2023 to modernize its end user services and consolidate all back-end infrastructure.
Our Digital Workplace Services difference
We support over 35 customers across more than 5 countries. Some of the top differentiated ways we help our customers include:
Open technology platform
Highly automated services
Scale, security and expertise
Our open Digital Workplace Platform integrates with industry leading solutions. It uses cognitive analytics and automation to provide a modern digital workplace with advanced IT service desk capabilities.
Our human-centric approach and highly automated omnichannel platform help to reduce failures and improve reliability.
We manage thousands of devices and virtual desktops, handle about twenty thousands IT help desk contacts per month and incorporate robust security and resiliency capabilities in our offerings.
Productivity
Increase productivity by reducing the number of IT service desk calls and proactively resolving issues
Cost savings
Customize your IT service desk support quickly for bottom-line savings without compromising the employee experience
Data-driven analytics
Improve your support services through strategic decisions based on insights from deep technology integration and automation
Service Desk
Go beyond the traditional IT help desk and deliver a modern IT service desk experience that leverages a best of breed intelligent cloud contact center solution with Quarks. Our intellectual property includes virtual agent, digital experience management and workflow automation capabilities.
Our personalized support experience utilizes agent-assist automation, self-heal script-lets and virtual agent learning tracks to reduce contacts to the IT help desk and enhance the employee experience.
Onsite support
Resolve IT issues quickly and efficiently while maintaining the level of care and ease an employee experience personally in their day-to-day personal life. Our IT support services reimagine a modern-day IT help desk that, along with traditional deskside support, consists of walk-up tech bars, kiosks, and smart lockers.
IT support consulting services
The impact of your employee experience on your customer experience is critical. That’s why we modernize employee IT support to deliver elevated experiences for both employees and end-customers. We co-create with our customers using a consultative approach to plan, design, and implement end user services including cloud contact center solutions, It service desk, workflow automation, and digital experience management (DEM) solutions.
